AGB

Overview

These Terms of Service govern your use of dclcama.shop and purchases made through our online store.

Throughout these Terms, “we”, “us” and “our” refer to dclcama.shop in connection with the online store.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts mandatory rights available to consumers under German or European Union law.

For questions, contact:

info@dclcama.shop

1. Use of the Online Store

You may use dclcama.shop for lawful personal shopping purposes.

You must not intentionally:

• Use the website for unlawful purposes;
• Introduce malicious software;
• Interfere with website security;
• Attempt unauthorized access;
• Harvest information unlawfully;
• Misrepresent your identity;
• Conduct fraudulent transactions; or
• Use the website in a way that materially interferes with other users.

2. Eligibility to Order

By submitting an order, you confirm that you have legal capacity to enter into the relevant transaction or are otherwise legally authorized to do so.

Orders must contain accurate information necessary for processing and delivery.

3. Product Information

We make reasonable efforts to display product information accurately.

Product pages may contain information regarding:

• Description;
• Price;
• Colour;
• Materials;
• Dimensions;
• Size;
• Variations;
• Availability; and
• Other specifications.

Minor differences may arise due to photography, screens, manufacturing tolerances or materials.

This does not limit your statutory rights where goods fail to conform to the contract.

4. Product Availability

Products are subject to availability.

Placing a product in a shopping cart does not reserve that product.

If a product becomes unavailable after an order is submitted, we may contact you and provide an appropriate solution, including cancellation and reimbursement where necessary.

5. Prices

Prices are those displayed during the applicable purchase process, subject to correction of obvious errors where permitted by law.

Prices may change for future orders without prior individual notice.

Any applicable charges payable to us will be shown before the customer submits the order.

6. Shipping Charges

dclcama.shop provides:

Free standard shipping on all orders.

There is no standard delivery charge for orders where the free standard shipping service applies.

7. Estimated Delivery

Our estimated delivery timeframe is:

15–20 calendar days.

Delivery estimates may be affected by circumstances such as:

• Carrier operations;
• Customs processing where applicable;
• Severe weather;
• Incorrect delivery information;
• Peak shipping periods;
• Transportation disruption;
• Public emergencies; or
• Other circumstances outside reasonable operational control.

Mandatory legal delivery rights remain unaffected.

8. Placing an Order

Before submitting an order, you should check:

• Product;
• Product variation;
• Quantity;
• Price;
• Delivery address;
• Billing information;
• Contact details; and
• Payment information.

You are responsible for ensuring that delivery information supplied during checkout is accurate.

9. Order Confirmation

After submitting an order, you may receive an automated acknowledgement or confirmation.

We reserve the right to reject or cancel an order where there is a legitimate reason, including:

• Product unavailability;
• Obvious pricing errors;
• Fraud concerns;
• Unauthorized payment;
• Inability to deliver;
• Violations of these Terms; or
• Other lawful grounds.

Where an order has been paid but is lawfully cancelled by us, amounts due for reimbursement will be returned in accordance with applicable law.

10. Payment

Available payment methods will be displayed during checkout.

You authorize the applicable payment provider to process the amount shown at checkout.

You must use a payment method that you are legally entitled to use.

11. Fraud Prevention

Orders may be subject to reasonable fraud-prevention and security checks.

We may seek additional information if reasonably necessary to verify a transaction.

We will process personal data for fraud-prevention purposes only in accordance with applicable data-protection requirements.

12. Cancellation and Withdrawal

Eligible consumers may have a statutory right to withdraw from a distance contract within the applicable legal withdrawal period.

Detailed information is provided in our Return and Refund Policy.

Where required by applicable German law, the website will also provide an electronic withdrawal function for qualifying online contracts.

13. Returns

Returns must be handled in accordance with our Return and Refund Policy and applicable law.

Nothing in our return procedures limits mandatory rights relating to defective or non-conforming goods.

14. Defective Goods

If goods are defective or otherwise fail to conform to the sales contract, customers may have statutory remedies.

Depending on the legal requirements and circumstances, these remedies may include supplementary performance, price reduction, termination or other remedies.

Contact:

info@dclcama.shop

for assistance.

15. Product Inspection

Customers should inspect delivered products within a reasonable period.

However, failure to immediately report a defect does not automatically remove mandatory consumer rights where applicable law provides otherwise.

16. Delivery Address

Customers must provide a complete and accurate delivery address.

If an order cannot be delivered because an incorrect address was supplied, please contact us.

We will assess any reshipment or refund in accordance with applicable law and the circumstances.

17. Risk During Delivery

Mandatory statutory rules concerning risk during consumer-goods delivery remain applicable and are not excluded by these Terms.

Nothing in these Terms is intended to transfer transport risk to consumers earlier than applicable law permits.

18. Intellectual Property

Unless otherwise stated, content made available through dclcama.shop, including website design, text, graphics and other materials, may be protected by intellectual-property laws.

You may use website content for ordinary personal browsing and shopping.

You may not commercially reproduce, distribute or exploit protected content without authorization where such authorization is legally required.

19. Third-Party Services

Our store may rely on third-party services, including:

• Shopify;
• Payment providers;
• Shipping providers;
• Analytics services; and
• Other technical service providers.

Third-party services may be governed by their own contractual and privacy terms.

20. Third-Party Links

Our website may contain links to third-party websites.

We do not control independent third-party websites and are not responsible for their content or practices merely because a link is provided.

Customers should review applicable third-party terms and privacy notices before using external services.

21. Reviews and User Content

Where users are permitted to submit reviews, comments or other content, they must not intentionally submit content that is:

• Unlawful;
• Fraudulent;
• Defamatory;
• Malicious;
• Infringing;
• Misleading; or
• Technically harmful.

We may moderate content to the extent permitted by applicable law.

22. Errors and Omissions

We may correct typographical, technical or administrative errors appearing on our website.

Any correction affecting an existing consumer contract will be handled subject to applicable contract and consumer law.

23. Website Availability

We aim to keep dclcama.shop available and functional.

However, temporary interruptions may occur due to:

• Maintenance;
• Security updates;
• Software changes;
• Hosting problems;
• Network failures; or
• Circumstances outside our reasonable control.

We do not guarantee uninterrupted access at all times.

24. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude mandatory liability for matters for which German law does not permit exclusion.

Any limitation contained in these Terms will therefore apply only to the extent legally permissible.

25. Force Majeure and Events Outside Reasonable Control

Performance may be affected by events outside reasonable control, including serious transportation disruption, natural disasters, governmental restrictions, telecommunications failures or other comparable events.

Where such events occur, we will seek to manage affected orders reasonably and in accordance with applicable law.

26. Privacy

Use of personal information is governed by our Privacy Policy.

Customers should review the Privacy Policy for information concerning:

• Categories of personal data;
• Processing purposes;
• Legal bases;
• Recipients;
• Retention;
• International transfers; and
• Data-subject rights.

27. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

Any invalid provision will be interpreted or replaced only to the extent necessary under applicable law.

28. No Waiver of Consumer Rights

These Terms are not intended to waive any mandatory rights that German consumers have under German or European Union law.

If a provision conflicts with mandatory consumer law, the mandatory legal rule takes precedence.

29. Governing Law

These Terms and contracts entered into through dclcama.shop are governed by applicable law.

Where German consumers are protected by mandatory provisions of the law of their habitual residence, nothing in these Terms deprives them of protections that cannot lawfully be excluded by contractual choice.

30. Changes to These Terms

We may update these Terms for future website use and future transactions.

Changes will be published on the website with an updated revision date.

Changes will not retroactively alter an existing contract where doing so would be unlawful.

31. Contact Information

Questions about these Terms may be sent to:

dclcama.shop
Email: info@dclcama.shop

German law separately protects buyers where goods are defective, including rights to supplementary performance and, where statutory conditions are met, termination, price reduction and other remedies; ordinary claims of the relevant types generally have a two-year limitation period for goods.