Widerrufsrecht

Overview

Thank you for shopping at dclcama.shop.

This Return and Refund Policy explains the procedures applicable to cancellations, statutory withdrawal, returns, damaged or defective products and refunds.

For assistance concerning a return or refund, contact:

Email: info@dclcama.shop

Nothing in this policy excludes or restricts mandatory rights available to consumers under applicable German or European Union consumer law.

14-Day Statutory Right of Withdrawal

If you are a consumer and enter into an eligible distance contract with dclcama.shop, you generally have the statutory right to withdraw from the contract within 14 days without giving a reason.

For a standard order containing one item or several items delivered together, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.

Where multiple goods forming part of one order are delivered separately, the relevant statutory starting point may be receipt of the final goods.

To exercise your right of withdrawal, you must communicate a clear statement that you wish to withdraw from the contract.

You may contact us at:

Email: info@dclcama.shop

You do not need to provide a reason for exercising a valid statutory withdrawal right.

The withdrawal is timely if your withdrawal declaration is sent before expiry of the applicable withdrawal period.

Electronic Withdrawal Function

Where required by applicable German law, dclcama.shop will provide an electronic withdrawal function on the online interface through which eligible online contracts are concluded.

This function is intended to allow consumers to submit an electronic withdrawal declaration and receive confirmation through an electronic communication method.

Using the electronic withdrawal function does not prevent customers from using other legally permissible methods of communicating a withdrawal.

Returning Goods Following Withdrawal

After notifying us that you are exercising your statutory withdrawal right, you must return the relevant goods without undue delay and within the applicable statutory return period.

Before returning products, please contact:

info@dclcama.shop

so that we can provide the appropriate return instructions.

Products must be sent to the return destination provided by our customer-service team.

Do not send products to an address appearing on a shipping label without first receiving return instructions, because our shipping and returns processing locations may differ.

Condition of Returned Products

You may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functioning.

You may be responsible for a reduction in value where the product has been handled beyond what is reasonably necessary for that purpose.

Where reasonably possible, please return:

• The correct product;
• All included components;
• Accessories supplied with the product;
• Manuals or documentation included with the product; and
• Original packaging where still available.

The absence of original packaging does not automatically remove statutory consumer rights.

Return Shipping Costs for Change-of-Mind Withdrawal

Unless dclcama.shop expressly agrees otherwise, customers exercising a statutory withdrawal right for a non-defective product are responsible for the direct cost of returning the goods, where this responsibility has been properly disclosed as required by applicable law.

Original standard delivery from dclcama.shop is free.

If a return results from an error attributable to us, such as a materially incorrect, damaged or defective product, return costs will be handled in accordance with applicable statutory rights and the circumstances of the case.

Refunds After Statutory Withdrawal

Following a valid statutory withdrawal, we will reimburse payments required to be reimbursed under applicable law.

Refunds will normally include the amount paid for the returned goods and, where applicable, qualifying standard outbound delivery costs.

Because dclcama.shop provides free standard shipping, no standard shipping amount will normally have been charged.

Where a customer chooses an enhanced or more expensive delivery method instead of the least expensive standard delivery method offered, additional delivery charges do not necessarily have to be reimbursed where applicable law permits.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed and the customer does not incur additional costs.

We may, where permitted by law, withhold reimbursement until:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first, unless we have agreed to collect the goods ourselves.

Refund Timing

Where the statutory right of withdrawal applies, reimbursement will be made within the timeframe required under applicable German law.

Please note that after a refund is issued, banks, payment providers and card issuers may require additional processing time before the refunded amount appears in your account.

Such third-party processing periods are outside our direct control.

Damaged Products

If your product arrives damaged, please contact:

info@dclcama.shop

as soon as reasonably possible.

Please provide:

• Your order number;
• Your name;
• A description of the problem;
• Photographs of the product where reasonably possible;
• Photographs of damaged packaging where relevant; and
• Any other information reasonably required to investigate the issue.

Providing photographs may help us resolve the issue more quickly but will not be used to unlawfully restrict mandatory consumer rights.

Incorrect Products

If you receive a materially different product from the product you ordered, contact us at:

info@dclcama.shop

Please provide your order number and details of the item received.

Where we confirm that an incorrect product has been supplied, we will provide an appropriate remedy in accordance with applicable law.

Defective or Non-Conforming Goods

The statutory right of withdrawal is separate from your legal rights concerning defective or non-conforming goods.

If goods are defective, damaged, not as described or otherwise fail to conform to the contract, consumers may have statutory remedies under German law.

Depending on the applicable circumstances and legal requirements, remedies may include:

• Repair;
• Replacement;
• Reduction in price;
• Termination of the contract;
• Refund; or
• Other remedies required by law.

This policy does not replace or limit statutory warranty or conformity rights.

Exceptions to the Statutory Withdrawal Right

German law provides certain exceptions to the statutory withdrawal right.

Depending on the product and circumstances, withdrawal rights may not apply, for example, to certain:

• Goods manufactured according to individual customer specifications or clearly personalized;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been removed;
• Goods that become inseparably mixed with other goods after delivery; and
• Other products or contracts excluded by applicable legislation.

An exception will only be applied where legally applicable.

Personalized and Custom-Made Goods

Products manufactured or modified according to a customer's individual specifications may be excluded from the ordinary statutory withdrawal right where the applicable legal conditions are met.

This does not remove rights relating to products that are defective, incorrectly supplied or otherwise legally non-conforming.

Hygiene-Sealed Products

Where a product is delivered sealed and is genuinely unsuitable for return for health-protection or hygiene reasons, the statutory withdrawal right may cease after the customer removes the relevant seal where the legal requirements for this exception are satisfied.

This exception does not automatically apply merely because a product has packaging.

Non-Returnable Use or Damage

Where a customer exercises the statutory withdrawal right but has handled goods beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to account for resulting diminished value in accordance with applicable law.

Normal inspection does not automatically result in a deduction.

Refused Deliveries

Refusing a parcel does not necessarily constitute a valid statutory withdrawal declaration.

Customers who wish to withdraw from a contract should clearly communicate their decision to withdraw.

If a parcel is refused or becomes undeliverable, please contact:

info@dclcama.shop

Undeliverable Orders

If an order is returned because a customer provided an incomplete or incorrect delivery address or failed to collect the shipment, we will review the circumstances.

Any reshipment, cancellation or refund will be handled according to applicable law and the circumstances of the order.

Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible at:

info@dclcama.shop

We will attempt to accommodate the request where operationally possible.

However, an order may already have entered fulfillment or shipping before your request is processed.

Your applicable statutory rights remain unaffected.

Exchanges

Where operationally available, we may be able to assist with exchanges.

Availability of an exchange does not affect your statutory rights.

For exchange inquiries, contact:

info@dclcama.shop

Refunds to Original Payment Method

Approved refunds will normally be issued to the original payment method.

We will not ordinarily issue a refund to an unrelated third-party account or payment instrument.

Where the original payment method is no longer available, contact us so that an appropriate lawful solution can be considered.

Chargebacks and Payment Disputes

If you believe there is a problem with an order, we encourage you to contact us first at:

info@dclcama.shop

This allows us an opportunity to investigate and resolve the matter.

Nothing in this section removes any lawful rights you may have through your payment provider.

Contact

For returns, withdrawals, damaged goods, defective goods or refunds:

dclcama.shop
Email: info@dclcama.shop

German law provides a 14-day withdrawal period for qualifying distance contracts; refunds after withdrawal are generally due within 14 days, subject to the seller's permitted right to wait for the goods or proof of return. Certain goods, including qualifying personalized products and unsealed hygiene-sensitive goods, can fall within statutory exceptions.