Datenschutzerklärung

Introduction

This Privacy Policy explains how dclcama.shop collects, uses, stores, shares and otherwise processes personal information when you visit our website, purchase products, communicate with us or otherwise interact with our online store.

For privacy-related questions or requests, contact:

Email: info@dclcama.shop

Where the General Data Protection Regulation (“GDPR”) or other applicable European or German data-protection legislation applies, personal data will be processed in accordance with applicable legal requirements.

Personal Data We May Collect

Depending on how you interact with dclcama.shop, we may collect categories of information including:

Contact Information

This may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Delivery address; and
• Other contact details you provide.

Order Information

This may include:

• Products ordered;
• Order number;
• Order value;
• Order date;
• Product variations;
• Shipping information;
• Delivery status;
• Returns;
• Refunds; and
• Customer-service history.

Payment Information

Payments may be processed by Shopify and/or third-party payment providers.

Depending on the payment method used, payment providers may process:

• Cardholder information;
• Payment-account identifiers;
• Transaction information;
• Billing information; and
• Fraud-prevention data.

We generally receive confirmation and transaction information necessary to complete the order rather than full payment-card credentials processed directly by the payment provider.

Device and Usage Information

When you use our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring webpage;
• Pages visited;
• Interaction information;
• Date and time of access;
• Cookie identifiers;
• Approximate location based on IP address; and
• Technical diagnostic information.

How We Collect Personal Data

We may collect personal data:

• Directly from you;
• Through our Shopify storefront;
• During checkout;
• When you create or use an account;
• When you contact customer service;
• When you request a return or refund;
• Through cookies and similar technologies;
• From payment providers;
• From logistics or delivery providers;
• From fraud-prevention providers; and
• From other service providers where permitted by law.

Purposes of Processing

We may process personal data to:

• Operate dclcama.shop;
• Display and sell products;
• Process orders;
• Process payments;
• Verify transactions;
• Arrange shipping and delivery;
• Send order confirmations;
• Provide delivery updates;
• Process withdrawals;
• Handle returns;
• Issue refunds;
• Respond to customer inquiries;
• Maintain website security;
• Detect or prevent fraud;
• Maintain business records;
• Comply with tax, accounting and legal obligations;
• Establish, exercise or defend legal claims;
• Improve website performance;
• Measure website usage; and
• Conduct marketing where permitted by applicable law.

Legal Bases Under the GDPR

Where the GDPR applies, processing may be based on one or more lawful bases.

Performance of a Contract

We may process information where necessary to take steps at your request before entering into a contract or to perform our contract with you.

This includes processing necessary for:

• Order processing;
• Payment administration;
• Shipping;
• Delivery;
• Customer service;
• Returns; and
• Refunds.

Legal Obligations

We may process and retain information where necessary to comply with legal obligations, including applicable:

• Tax requirements;
• Accounting requirements;
• Consumer-protection requirements;
• Regulatory obligations; and
• Lawful requests from competent authorities.

Legitimate Interests

Where appropriate, we may process information based on legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.

Legitimate interests may include:

• Preventing fraud;
• Maintaining security;
• Protecting our business;
• Improving services;
• Managing customer relationships; and
• Establishing or defending legal claims.

Consent

Where processing requires consent, we will seek consent in accordance with applicable requirements.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

Shopify

Our ecommerce store is powered by Shopify.

Shopify provides technological infrastructure that allows us to operate our online store, display products, process orders and provide related ecommerce functionality.

Personal information may therefore be processed through Shopify systems as necessary to provide those services.

Shopify may operate through affiliated companies and infrastructure located in different jurisdictions.

International transfers of personal data will be handled using legally recognized safeguards where required by applicable data-protection law.

Payment Providers

We may share necessary information with payment processors to:

• Authorize payments;
• Complete transactions;
• Prevent fraud;
• Process refunds; and
• Handle payment disputes.

Payment providers process information according to their own legal obligations and privacy practices.

Shipping and Logistics Providers

To deliver your order, we may provide necessary information to carriers, logistics providers and fulfillment partners.

This may include:

• Recipient name;
• Delivery address;
• Telephone number;
• Email address where necessary;
• Order or shipment identifiers; and
• Information necessary to complete delivery.

Service Providers

We may use third-party service providers for functions such as:

• Ecommerce hosting;
• Website functionality;
• Payment processing;
• Fraud prevention;
• Order fulfillment;
• Shipping;
• Customer support;
• Analytics;
• Technical services;
• Email delivery; and
• Marketing where legally permitted.

We disclose personal data only to the extent reasonably necessary for the relevant service and subject to applicable legal requirements.

Cookies

dclcama.shop may use cookies and similar technologies.

These technologies may be used for:

• Essential website functionality;
• Shopping-cart functionality;
• Checkout;
• Security;
• Remembering preferences;
• Analytics;
• Performance measurement; and
• Advertising or marketing where legally permitted.

Where applicable law requires consent before non-essential cookies or similar technologies are placed or accessed, those technologies should only be activated in accordance with applicable consent requirements.

Users may be able to manage relevant preferences through the cookie-consent tools presented on the website.

Essential Cookies

Some cookies may be necessary for the website to function correctly.

Examples may include technologies necessary to:

• Maintain a shopping cart;
• Complete checkout;
• Protect account security;
• Prevent fraudulent activity;
• Maintain sessions; or
• Remember privacy choices.

Where legally classified as strictly necessary, such technologies may operate without the same consent requirement applicable to optional technologies.

Marketing Communications

We may send marketing communications where permitted by applicable law.

Where consent is required, we will rely on the consent provided.

Recipients may withdraw marketing consent or unsubscribe using an unsubscribe mechanism included in relevant communications, where available.

Customers may also contact:

info@dclcama.shop

Marketing opt-out requests do not prevent us from sending transactional communications necessary for existing orders or legal obligations.

Data Retention

Personal data will not be retained longer than reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Different categories of data may be retained for different periods depending on:

• Contractual requirements;
• Tax requirements;
• Accounting obligations;
• Consumer claims;
• Fraud prevention;
• Dispute resolution;
• Legal limitation periods; and
• Other legitimate legal or operational requirements.

When data is no longer required, it may be deleted, anonymized or otherwise handled in accordance with applicable law.

International Data Transfers

Some service providers may process information outside Germany or the European Economic Area.

Where international transfers are subject to GDPR requirements, appropriate transfer mechanisms will be used where required, such as:

• An applicable adequacy decision;
• Standard contractual clauses;
• Other legally recognized safeguards; or
• Another valid transfer mechanism permitted by law.

Security

We take reasonable organizational and technical measures intended to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Unlawful disclosure;
• Misuse;
• Alteration; and
• Destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting account credentials and should not disclose passwords to unauthorized persons.

Your GDPR Rights

Subject to applicable conditions and limitations, individuals may have rights including:

• The right to access personal data;
• The right to rectification;
• The right to erasure;
• The right to restriction of processing;
• The right to data portability;
• The right to object to certain processing;
• Rights relating to certain automated decision-making;
• The right to withdraw consent where processing is based on consent; and
• The right to lodge a complaint with a competent supervisory authority.

To submit a privacy request, contact:

info@dclcama.shop

We may need to verify your identity before fulfilling certain requests.

Right to Object to Direct Marketing

Where personal data is processed for direct-marketing purposes, individuals may object to such processing in accordance with applicable law.

Once a valid objection is received, personal data will no longer be processed for the relevant direct-marketing purposes to the extent required by law.

Children's Privacy

dclcama.shop is not intended to knowingly solicit personal information from children who are legally unable to provide the relevant data-protection consent independently.

Where we become aware that personal data has been collected unlawfully from a child, we will take appropriate steps consistent with applicable law.

Legal Disclosure

We may disclose personal information when reasonably necessary to:

• Comply with applicable law;
• Comply with valid legal proceedings;
• Respond to lawful requests from competent authorities;
• Protect the security of our website;
• Investigate fraud;
• Protect legal rights; or
• Establish, exercise or defend legal claims.

Business Changes

If all or part of the business is reorganized, transferred or sold, personal data may be transferred as part of that transaction where legally permissible and subject to applicable data-protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technology or legal obligations change.

The updated version will be posted on dclcama.shop with an updated revision date.

Material changes will be communicated where required by applicable law.

Contact

For privacy questions or requests:

dclcama.shop
Email: info@dclcama.shop

Under the GDPR, individuals have rights including access and, subject to applicable conditions, rectification, erasure, restriction, portability and objection; Article 13 also requires controllers to provide specified transparency information when personal data is collected.